You ever call a customer service line and get the ‘automated’ machine? I think it’s funny. I’d like to give an example of what happens when you do this. Please be sure to let me know if you can relate!
Call Customer Support
Let’s give it a shot shall we? I can promise you it will be an adventure
- For English press one – Espanol dos’
- Please “say” or enter your name using numbers (*david) Your entry was not recognized (**DAVID) please enter with your keypad. -Then press pound.
- Please enter your account number -Then press pound.
- Please enter the security code from the back of your card. -Then press pound.
- For verification please enter the last 4 digits of your social security number. -Then press pound.
- Please choose from the following menu as our options have changed
- Technical services
- Pay over the phone
- Upgrade your services
- Make an appointment
- Cancel your subscription
- Make payment arrangements
- Return to the main menu
- Complete the Survey
If you would like to talk to a customer service representative. Please press zero. Press *ZERO
Our hours are from 8 to 5 Monday thru Friday Please call back during our regular business hours. Goodbye
So you wait until the next day during business hours. Of course you gotta take off work early to do this.
Call Customer Service the next day
*Repeat all the above steps.
Thank you for calling (insert company here). May I have your name?
Uh… It’s David
May I have your account number please?
Wait a minute… Didn’t I just give all this information to the automated robot? What’s up?
You may think this example to rediculous. But is it?
Go ahead and check out this audio visual example
This stuff if for real folks. Truth IS stranger than fiction
- How to Make Customer Service, and Customers, Pay (blogs.hbr.org)
- Arduino “telephone” Le Concretophone (2010) – Troglodisme (adafruit.com)
- 9 Practical Customer Service Tips (customerthink.com)
- Choosing a customer support option (customerthink.com)